'I feel like we were best friends in another life': Wholesome stories from customer service that show it's nice to be nice

Author image for Ally Perry
Ally Perry • Writer and Editor
Aug 15, 2026 9:15 AM EDT

Working with the general public isn't all bad.

When it comes to industries like retail, hospitality, and even healthcare, the stories that tend to get the most attention usually involve entitled or crazy customers who think they have the right to do whatever they want and make the lives of employees a lot more difficult in the process. No doubt about it, working with people in this capacity requires an individual to grow a strong backbone and be prepared for the most unexpected and irritating things to happen on shift.

At the same time, if a customer service worker allows all the bad ones to make them a misanthrope, there is genuinely a chance that they miss out on appreciating the more heartwarming side of humanity. Customers are not all bad. Indeed, some of them are a pleasure to serve. At their best, they are capable of bringing a reminder of the fact that there is good in the world, and everybody needs that no matter what industry they happen to work in. 

When one food service worker decided to share a sweet positive review that one customer had written about her service, others who worked in customer-facing roles were compelled to talk about their own nice interactions on the job. It just goes to show that the smallest acts of kindness can go a long way.

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  • A female customer smiles and looks down at a fast food cash register with another customer waiting behind her.
    via SpotOn

    A female customer smiles and looks down at a fast food cash register with another customer waiting behind her. Model portrayal.

  • "When I worked at Wingstop, there was a man who would call and ask for me to come collect his food. I'm the only one who did it because it was out of my coworkers' 'paygrade'"

    2:00 Anto tell me why i just found this while going through Local Guide. 11 months ago old reviews The young lady who always takes my order always gives me curb service with a smile im a Paraplegic Food: 5/5 | Service: 5/5 | Atmosphere: 5/5
    via itzmickey2.0

  • She Offered Her Support

    Gatita All thought fast food industry was and is so exhausting, but moments like this makes you realize you never know what people are going through. We are all the same but living different lives.
    via Gatita
  • Cheryl G. Q 0 +1 5/30/2025 Customer service, Food Buffalo Wild Wings finally opened. My daughter Stephanie had been waiting for it to open. Buffalo Wild Wings was my daughter favorite place. But she passed away unexpectedly in August 2024. I decided to go in and order some wings. To have the memory of what my daughter would've enjoyed. I was crying my eyes out while ordering. The cashier (Gina) asked me what was wrong with me and I told her about Stephanie. The girl came around to hug me. While
    via Gatita

  • Shoutout To Kim

    kronic my queen left this review about me, i hope she's doing good wherever she is
    via kronic
  • 2 months ago Hello, Kim. I just wanna let you know. Thank you for being patient with me over the phone. And good customer service, girl you rock kime 11 100 @kronicillness From Tik Tok comment
    via kronic

  • He Had A Lot Of Chicken To Give

    Auntie Iroh When I worked at the gym a man would come in everyday at 6am & buy a red 3d energy drink before his workout. One morning there was a single can left so I set it aside for him. He was so happy he gave me like 100 free chicken sandwich cards from Chick-fil-A lol He owned the franchise in our town & I had no idea.
    via Auntie Iroh

  • She Went The Extra Mile To Communicate

    Chloe Had this review the other week, borderline had me crying 4 weeks ago Dine in ❘ £10-20 I visited in last week, and had to give a massive "Well Done" to the tall young lady (I think her name was Chloe). I witnessed first hand, how she used sign language, to communicate with a group of deaf customer. This in my opinion went above and beyond with the customer service experience. She is a credit to the business, and no doubt made the visit far more pleasant and enjoyable.
    via Chloe

  • Making The Customer Feel Confident

    athina I used to work for a phone company and old people would come in and need help setting up their entire phone from scratch. Sometimes they would forget all of their old logins so I had to reset it for them. New emails, contacts transfer, photo transfers, and everything and non of my coworkers would do it except me. Never stop being kind
    via athina
  • 8:55 5G 82 ← K Kathy Giese 6 reviews ✰✰✰✰✰ 7 years ago Athina was the representative who helped me today and went above and beyond by assisting me in a phone issue that created me an enormous amount of anxiety. She helped me reset my phone, combined my contacts, reset passwords and wrote down information for me to have for personal use. And then she was able to save me money by finding out that my account had a credit in it! She is personal, easy to understand and best of all did not make me fee
    via athina

  • She Had Seen Her Before

    I helped this one woman once at my job, she was probably in her 60s, and I'll never forget her looking at me after we talked and going "wow, I just really feel like we were best friends in another life, you know?" I've never seen her since
    via ✨

  • All It Took Was Some Extra Understanding

    backupdirection i work in audiology. i had a patient who had a stroke and only a couple teeth left, so he was hard to understand for some people + hard of hearing, so he asked you to repeat yourself a lot. at the end of the appt he said "thank you, you're really nice. no one is ever nice to me when i go to the doctor". i could have cried man.
    via backupdirection

  • It Was A Serendipitous Kind Gesture

    Christine | catsandclawsbeauty When I worked at partycity I had a lady that was honestly pretty harsh checking out. As I was doing her balloons she said "I'm sorry for being r de. Tomorrow is my wedding and my father won't be there". We don't know what people are going through. Kindness always. I gave her some extra balloons and funny enough she said you put 6!! His lucky number was 6. I'll never forget her. Hope she had a great wedding.
    via Christine | catsandclawsbeauty

  • The Good Service Finally Paid Off

    Sherryberry I work at a pizza place and we have an old man that always would come in, then he stopped he lost his leg and couldn't get out as much but he called for a delivery which was out of our area but I always take it anyways cause he so sweet and he reminds me of my pawpaw, he wasn't able to tip alot and then his daughter came by and brought me a card he had put a 100 on there for me cause I'm the only person who cared enough to bring his food
    via Sherryberry

  • She Helped With His Exposure Therapy

    lakiean_ I remember this guy used to come into 5 guys when I was the cashier (ages ago lol I'm old) and he would always make it through the door then run out. One day I caught him as I was sweeping the dining room and I walked over and asked if he needed help. He said he gets extremely overwhelmed because he has ocd and this task was given to him by his therapist. He had to order food in person, he couldn't do it he was so embarrassed. So i told him I'll take the order and take your time bc I ha
    via lakiean_

  • He Was Happy To Be Remembered

    ZUZU I almost made one of my older regulars cry once. He's kinda a scary older guy that gets one thing in our shop and doesn't like new people who don't know yet. We had one pack left so I saved it behind the counter. Gosh the look on his face when I ran out from the back with it. He couldn't stop thanking me and calling me sweetheart. He now always smiles at me even if I don't help him. It's just the small things people don't think of that really touch hearts.
    via zuzu

  • He Was Getting Back On His Feet

    numberonemkgeefan this homeless man I used to drop off Chinese food every weekend to after my shifts at Popeyes, he would always be down the street at a church sleeping and one day he wasn't there anymore and on a random weekend he was there fully groomed saying he was starting a part time job soon and thanked me but I was a teenager at the time so I didn't pay any mind to it but looking back, im very glad he got himself out of that sotuation
    via numberonemkgeefan

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hospitality wholesome stories customers positivity
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